At Lush, customer satisfaction is our top priority. While we do not accept returns or exchanges at this time, we are committed to ensuring that you feel confident and informed about every product you purchase.

Need Assistance Choosing the Right Product?

We want to help you find the perfect match! If you’re unsure about selecting the right foundation shade, lipstick, or any other beauty product, we’re here to assist. Simply email us with details about your skin tone, the current foundation shade and brand you’re using, and even a photo if possible! We will provide personalized recommendations to ensure you’re getting products that suit your needs.

Damaged Item?

We take great care in packaging your items, but if you receive a damaged or defective product, please contact us immediately. Be sure to report the issue within 24 hours of receiving your package by emailing us at info@lushcosmetics.lk with pictures of the damaged item. We’ll review the claim and, if approved, arrange a replacement at no additional cost.